Frequently Asked Questions
Where is OCrx located?
We have two central locations in Houston: Memorial City, and the Texas Medical Center.
What are the hours of operation?
9:00 AM - 5:00 PM, Monday - Friday.
How long will I have to wait for my prescriptions?
The average wait time for prescription is 5-15 minutes after receiving your prescriptions. Wait times may vary depending on the number and type of prescriptions being filled, whether there are insurance issues or if there are medications requiring compounding involved.
How will I know when it will be ready?
Your prescription should be ready as soon as you've completed your visit to your physician's office. Prescriptions are held for 7 days.
How do I refill my prescriptions?
To request a refill, please call one of our locations or fill the request form online.
If I don't have refills remaining on my prescriptions, what should I do?
Our pharmacists work directly with our physicians to make it convenient for you to obtain a refill. If you find yourself out of refills, please call our pharmacy.
Last year, we secured over $300,000+ in co-payment assistance for our patients.
We source funding assistance through a number of different foundations and facilitate the application process at no cost to the patient. Simply fax the patient's prescription and insurance information, our OCrx Pharmacy will communicate their findings with the practice, and the patient.
OCrx Solutions financial counselors can assist patients with the following application processes:
Assist in the insurance approval process for your treatment
Breakdown month-to-month out-of-pocket cost of your specialty medication
Assess your financial hardship to assure your medications will be affordable
Facilitate enrollment in manufacturer copay assistance programs if commercial insurance is utilized
Facilitate access to grants and funds available from non-proft foundations if Medicare is utilized
Assist with the billing of your copays to various foundations once approved.
If you would like to speak with a financial counselor, contact us here.
How can I pay for my medications?
You may pay for your prescriptions with cash, check, or a major credit card (Visa, Mastercard, and Discover.) Prescriptions are not allowed to be placed on the medical bill. OCrx also offers an on-staff financial counselor that will be able to assist you in the event of hardship.
Can I fill my prescriptions at my local pharmacy?
You may take your written prescriptions to a local pharmacy of your choice. If you have previously filled prescriptions from our pharmacy and wish for them to be transferred to a local pharamacy, this can be arranged. Please have your selected local pharmacy call OCrx with your prescription number and it will be transferred.
Can OCrx mail me my prescriptions?
Yes. Our pharmacies provide free home delivery of medications with no charge on shipping. The patient is,
however, responsible for the copay of the medication.
What type of insurances do OCrx accept?
OCrx accepts Medicare Part B and Part D, as well as Medicaid. OCrx also accepts a large number of prescription benefit cards and will contact providers if needed. The pharmacy staff can determine if your benefit card is accepted at OCrx.
Does OCrx sell over-the-counter medications?
OCrx has a limited selection of over-the-counter medications. Please ask a pharmacist when picking up your prescriptions.